Sandy S. Pardue: No financial relationships to disclose
Exceptional communication is the cornerstone of building strong patient relationships and driving practice growth. This presentation is designed to empower dental teams with the skills and strategies necessary to excel in phone interactions, optimize patient scheduling, enhance retention, and minimize cancellations.
Learning Objectives:
Learn the art of engaging; how tone of voice, language, and approach can influence a potential patient’s decision
Learn strategies to keeping the schedule productive, promoting open time and streamlining scheduling processes
Learn to identify common reasons for cancellations and implement proactive measures to reduce no shows and last-minute changes
